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Where we go

We cover Columbus and the communities around it, on city water and on private wells alike. That includes Dublin, Westerville, Hilliard, Powell, Gahanna, Grove City, Reynoldsburg, Worthington, Upper Arlington, Pickerington, New Albany, Delaware, Plain City and the townships in between.

If your address is not on that list, call anyway. The line is not a hard border, and we would rather tell you yes or no in thirty seconds than have you wonder.

What to have handy when you call

• Whether you are on city water or a private well, if you know
• What the water is doing that made you call: spots, stains, taste, or a system that has quit
• Roughly how many people are in the house, which is how a softener gets sized
• The brand on the equipment already in the basement, if there is any

None of it is required. It just saves a second phone call.

When to call rather than wait

A softener that has quietly stopped working usually announces itself before it fails outright. The glasses start spotting again, the soap stops lathering the way it had been, or the salt in the tank stops going down. Any of those is worth a phone call, and none of them necessarily means the equipment is finished.

The same goes for a change in the water itself. Wells shift with the season, and a taste or a stain that appears out of nowhere in the spring is a normal thing to ring us about. We would rather look at it early.

Already a customer?

Same number. Salt deliveries, filter cartridges, a system that is doing something it did not used to do, or a question about the equipment three years after the install. There is no separate service line to look up and nobody is going to ask you for an account number before they will talk to you.

Existing equipment from somebody else

We service every brand, not only Kinetico. If a company installed a softener for you and then stopped answering the phone, that is a common enough story around here. Call us and we will come look at what you have. Sometimes the honest answer is that it needs a part rather than a replacement, and we will tell you that.