Reach a person, not a menu

What happens when you call

Nothing uncomfortable. We will ask you three or four questions, and most of the time we can tell from your answers whether this is a hardness conversation, a well conversation or something we should come and look at.

The questions are usually these. Are you on city water or a private well? What have you noticed, and where in the house did you notice it? How many people live there? And has anything changed recently, because a change is often the most useful sentence in the whole call.

From there we either book a free in-home test or, now and then, tell you that what you are describing sounds like a plumbing problem rather than a water problem and point you at somebody better suited to it. We would rather give away a phone call than sell the wrong thing.

If you are calling about a system we did not install, that is perfectly fine as well. Tell us what the label on it says and roughly how old you think it is, and we can usually say on the phone whether it is worth servicing or whether you would be spending good money on a bad bet. We have talked people out of repairs before now.